Legal
Refund & Cancellation Policy
This policy explains how PuckCast Edge billing, renewals, cancellations, and refunds work. It is part of our Terms of Service. Payments are processed by Stripe.
1. Plans and pricing
PuckCast Edge is sold as one of two recurring subscriptions: a season pass charged once a year on the date you join, or a monthly plan that bills during the NHL season only. Current prices are listed on the PuckCast Edge page. The exact price, billing frequency, and renewal date are shown again at checkout before you enter payment information and before you are charged.
2. Automatic renewal
Subscriptions renew automatically so your access continues without interruption. By subscribing, you authorize PuckCast and Stripe to charge your payment method the plan price at the start of each billing period until you cancel. We will disclose the amount and timing before each charge as required, and we will notify you in advance of any price change.
Season pass: charged when you buy, then once a year on the same date. We email you 30 days before each renewal.
Monthly plan: up to nine monthly charges in a full season. If you join before October 1, your card is saved at checkout and the first charge is October 1. If you join during the season, you are charged immediately and then monthly on the same calendar date. Collection pauses before any July through September renewal at no charge while your access continues, then resumes October 1. We email you ten days before it resumes. Cancel before your next charge and you will not be charged again.
3. Cancel anytime
You can cancel at any time from your account settings, which link to the Stripe customer portal — no email or phone call required. When you cancel, your subscription stops renewing and your access continues until the end of the current paid period. After that, your account reverts to the free tier.
4. Refunds
Because PuckCast Edge is a digital service delivered immediately, payments are generally non-refundable, including for partial billing periods and unused time after a cancellation. That said, we want you to be satisfied — if you were charged in error, charged after canceling, or had a genuine problem accessing the Service, email hello@puckcast.ai and we will review your situation and issue a refund where warranted.
5. Failed payments
If a renewal payment fails, we may retry the charge and may suspend paid access until payment succeeds. Persistent failure will downgrade the account to the free tier.
6. Changes to this policy
We may update this policy; the “last updated” date above will change accordingly. Changes to pricing or renewal terms will be communicated in advance as required by law.
7. Contact
Billing questions: hello@puckcast.ai.